Shipping policy

We are committed to providing fast, secure, and reliable delivery for every order.

Delivery Area

We currently deliver exclusively within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

At this time, international shipping is not available.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Standard UK delivery typically takes between 2–5 business days.

Please note that deliveries to remote locations may require additional time.

Shipping Costs

• Standard UK Delivery: £9.99

• Free Delivery on orders over £50

Shipping charges are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can monitor your shipment.

Packaging

All tea sets are carefully packaged using protective materials to ensure they arrive in perfect condition.

Damaged or Lost Shipments

If your order arrives damaged or has not been delivered within the expected timeframe, please contact our customer service team within 48 hours of receiving your delivery notification.

We will investigate the issue promptly and work to provide a suitable resolution.

Customer Support

For any questions regarding shipping or delivery, please contact our customer support team through the contact form on our website or via the contact details provided on our website.